New Feature Notification-10275
New Feature Notification
Product | Web Stats Reporting |
A new Email summary report available for the AgentCall Email service | |
The CardEasy CPE authorizations report is now available in Excel | |
The Inbound call detail report is now available as a native excel report, the old report will remain active until 30th September 2016 | |
Call detail report now shows AgentCall transfers, click on the ‘T’ in the column Holds/Transfers to see who, when duration and is completed. | |
Product | AgentCall |
Qview – AHT (Average Handle Time) can now be based on inbound, outbound or all calls. | |
A feature set is now mandatory for AgentCall users | |
The ResponseTrack call type can now be displayed within the Agentside bar as an icon to show If the inbound caller is browsing using a desktop or mobile device. | |
New realtime CDR Webhook service, you can now receive inbound and outbound CDR information in realtime to your own web service. | |
Product | IVR |
New IVR option to dial an Agent directly | |
Product | Telecoms |
SynPBX, our new Hosted Unified Communications platform will be released in August 2016 | |
Ticket reference | 10275 |
Please speak to your account manager or customer services for further information on the above new features
Syntec Contact Number | 0207 741 8000 |