New Feature Notification-10275

New Feature Notification-10275



​





New Feature Notification



Product 

Web Stats Reporting



A new Email summary report available for the AgentCall Email service






The CardEasy CPE authorizations report is now available in Excel


The Inbound call detail report is now available as a native excel report, the old report will remain active until 30th September 2016


Call detail report now shows AgentCall transfers, click on the â€˜T’ in the column Holds/Transfers to see who, when duration and is completed.


Product 

AgentCall



Qview – AHT (Average Handle Time) can now be based on inbound, outbound or all calls.


A feature set is now mandatory for AgentCall users


The ResponseTrack call type can now be displayed within the Agentside bar as an icon to show If the inbound caller is browsing using a desktop or mobile device.


New realtime CDR Webhook service, you can now receive inbound and outbound CDR information in realtime to your own web service.

Product

IVR


New IVR option to dial an Agent directly

Product

Telecoms


SynPBX, our new Hosted Unified Communications platform will be released in August 2016

Ticket reference

10275








Please speak to your account manager or customer services for further information on the above new features







Syntec Contact Number

0207 741 8000





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