New Feature Notification-9433
New Feature Notification
Product | Web Stats Reporting |
A new missed no outbound report. This report will show any missed call that has not had a call back | |
AgentCall outcome report is now available as an Excel download | |
The CardEasy report excel download for hosted customers includes a 2nd tab to summarize by Agent and a 3rd tab to show any responses from your Payment Service Provider that does include an authorization number | |
Product | AgentCall |
AgentHelp Allows your Agents to easily contact supervisors mid call. Supervisors log into a special AgentCall group and make themselves available for Agent help calls | |
AgentCall Reminders Agents can setup reminders for themselves within the side bar | |
AgentCall Notifications Agents can now be notified of AgentCall Emails, Web Chat and Reminder events in the Windows system tray | |
You can now restrict Qview users from moving Agents in and out of your teams within Qview | |
Ticket reference | 9433 |
Please speak to your account manager or customer services for further information on the above new features
Syntec Contact Number | 0207 741 8000 |
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