New Feature Notification-9433

New Feature Notification-9433



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New Feature Notification



Product 

Web Stats Reporting



A new missed no outbound report.

This report will show any missed call that has not had a call back






AgentCall outcome report is now available as an Excel download


The CardEasy report excel download for hosted customers includes a 2nd tab to summarize by Agent and a 3rd tab to show any responses from your Payment Service Provider that does include an authorization number 

Product 

AgentCall



AgentHelp

Allows your Agents to easily contact supervisors mid call.

Supervisors log into a special AgentCall group and make themselves available for Agent help calls


AgentCall Reminders

Agents can setup reminders for themselves within the side bar



AgentCall Notifications

Agents can now be notified of AgentCall Emails, Web Chat and Reminder events in the Windows system tray


You can now restrict Qview users from moving Agents in and out of your teams within Qview

Ticket reference

9433








Please speak to your account manager or customer services for further information on the above new features







Syntec Contact Number

0207 741 8000





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